Warranty and Return information

Mate Australia Pty Ltd  is a retailer for leading brand Mobile phones and Accessories; We sell on behalf of the Manufacturer therefore liability for each product rests with the Manufacturer. All Manufacturers have authorised service centres Australia wide who are available for you for any warranty claim/s. 

Mate Australia Pty Ltd offers warranty on all products sold. Please retain your Tax Invoice as proof of purchase as this will be required by the Manufacturer to process any warranty claims. We also recommend retaining all standard sales packaging and accessories as these are required for ELF (Early Life Failure). 

We can also assist you with any warranty enquiries. Please see the following warranty and ELF/DOA information

ELF/DOA Period and Contact:

(ELF=Early Life Failure, DOA=Dead On Arrival)

Please Note - ELF/DOA cover are not applies to all products. Please contact us or manufacturer for more information.

Warranty Period and Contact:

Any returns without approval will automatically be rejected.

If your item develops a fault within the ELF Period, please contact us immediately for RA Number. Please include:

Contact detail - Name, Address and Contact pPhone Number

Order number or Invoice Number

Product Detail - Model and IMEI (mobile phone only)

Detail of Fault Description

Name of the person you spoke to in Manufactures Support Call Centre

If your item develops a fault outside the ELF Period but within the WTY Period, please contact the relevant manufacturer as listed above.

Return postage of faulty items is the responsibility of the Buyer - no exceptions. We will cover the cost of sending replaced/repaired items.

Mate Australia Pty Ltd reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage

Returned items found to be faulty due to physical or liquid damage will not be replaced/repaired and will incur a $55.00 processing fee and will be returned to on customer's cost.

Warranty and DOA/ELF Return Terms & Condition

Any physical damage and fluid ingression are not covered under warranty or DOA/ELF.

Please back up all data before you return the item because all data would be lost during the process.

Mate Australia Pty Ltd  reserves the right to await ELF approval from the manufacturer prior to replacing an item if we suspect the fault may be due to physical or liquid damage.

Defective items have to be returned within 7 days from date of issue of the RMA number, otherwise a new RMA number is needed to be request.

A $55 service fee will apply if item sent back is found not faulty.

Returned items found to be faulty due to physical or liquid damage will not be replaced/ repaired and will incur a minimum $55 inspection fee.

All shipping cost incurred when sending products for return are at customer's expense.

Please insure all accessories are all included with the package with the phone when you return for DOA/ELF.

Proof of purchase must be attached with the returned item.

Fail to fulfil with Terms and conditions and the return requirement check list will be automatically rejected.

Any rejected requires shipping payment of $15 cleared before item is sent back.

Replacement item could take up to 7 days to dispatch once fault is identified.

 Should you have any inquiries regarding return please do not hesitate to contact us. We will assist you with your queries.